Question 1

Do you offer same-day courier delivery?

Accepted Answer

Yes. New Galaxy Courier specialises in same-day delivery services. Once a booking is confirmed, we arrange for a driver to collect your item as quickly as possible and deliver it directly to its destination.

Question 2

What areas do you cover?

Accepted Answer

We provide courier services across the UK, including major cities, towns, and surrounding areas. Long-distance and nationwide deliveries can also be arranged depending on availability.

Question 3

How quickly can you collect my item?

Accepted Answer

In most cases we aim to collect within 60–90 minutes of booking, depending on your location and driver availability. Urgent collections can often be arranged even faster.

Question 4

What types of items can you transport?

Accepted Answer

We deliver a wide range of items including:

• Documents and parcels
• Retail and e-commerce goods
• Business equipment
• Boxes and packages
• Urgent business deliveries

Fragile items can also be transported if they are properly packaged.

Question 5

Do you provide 24/7 courier services?

Accepted Answer

Yes. Our courier network operates 24 hours a day, 7 days a week. This allows us to handle urgent deliveries, late-night collections, and weekend transport.

Question 6

Can I track my delivery?

Accepted Answer

Yes. We provide delivery updates and confirmation once your delivery is completed. For some deliveries, real-time updates from the driver may also be available.

Question 7

What vehicles do you use?

Accepted Answer

We have access to a range of vehicles to suit different delivery sizes, including:
• Small cars
• Small vans
• Medium vans
• Large vans
This allows us to handle both small parcels and larger deliveries.

Question 8

Do you work with businesses?

Accepted Answer

Yes. We work with businesses of all sizes, including retailers, offices, warehouses, and service companies. We also support individuals who need quick and reliable deliveries.

Question 9

Are my goods insured during transport?

Accepted Answer

Basic goods-in-transit cover may apply depending on the driver and job type. If required, additional insurance cover may be arranged for higher-value goods.

Question 10

How do I book a courier?

Accepted Answer

Booking with New Galaxy Courier is simple. Just contact us with:
• Collection address
• Delivery address
• Item size or description
• Collection time
Our team will provide a quote and arrange a driver.

Question 11

How much does a courier delivery cost?

Accepted Answer

Courier prices vary depending on several factors including:
• Distance
• Vehicle size
• Urgency
• Load type
Contact us for a quick quote, and we will provide the best available price for your delivery.

Question 12

Why choose New Galaxy Courier?

Accepted Answer

Customers choose us because we provide:
✔ Fast response times
✔ Reliable delivery service
✔ Flexible vehicle options
✔ Competitive pricing
✔ Professional courier network

Question 13

Still have a question?

Accepted Answer

Contact New Galaxy Courier today and our team will be happy to help with your delivery needs.

Frequently Asked Questions – New Galaxy